Passenger experience study
Describe one journey, the support involved and what should change or continue.
4 short sections
Start passenger surveyPilot research programme
Choose how you want to take part.
Three focused surveys collect passenger experiences, operational observations and quick feedback without assuming every experience was negative.
Current study instruments
Each survey uses the same privacy and consent standard. Questions are grouped into short sections, and every required answer has a clear purpose.
- Instrument
- 2026-07-28-v2
- Population
- People aged 18 or over
- Mode
- Anonymous online pilot
Aviation workforce study
Share operational evidence about barriers, confidence, reporting and practical priorities.
4 short sections
Start employee surveyQuick accessibility feedback
Record one positive experience, problem or improvement idea in a short structured form.
3 short sections
Start quick feedbackDesigned as a pilot instrument
The revised questions separate context, observed experience, impact and suggested change. Results should not be treated as representative of all passengers or aviation employees without a defined sampling plan and further cognitive testing.