For airport teams

See where accessible journeys fail. Decide what to fix first.

The Remote Evidence Audit turns passenger experience and operational evidence into clear priorities.

Book an evidence review See the process

The problem

Complaints show incidents. They rarely show the whole journey.

We connect passenger accounts, assistance records and journey evidence. That makes repeated barriers easier to see.

Find where journeys break down
Set priorities with evidence
Give leaders a practical next step

Six weeks, delivered online

Remote Evidence Audit

One focused review. Four clear stages.

01
Secure intake
02
Passenger research
03
Evidence review
04
Executive session

What you receive

Evidence your team can use.

Journey evidence mapWhere the main barriers appear.
Ranked prioritiesWhat to address first, and why.
Executive findingsA clear account for decision-makers.
90-day action planPractical owners and next steps.

Scope before sales

What the review needs, and what it does not claim.

Possible evidence inputs

Assistance waiting-time and service records.
Passenger satisfaction and complaint themes.
Published accessibility plans and service standards.
Access Forum or stakeholder evidence where available.
Consent-led passenger research agreed for the review.

Agreed before work starts

Research question, airports and journey stages in scope.
Data access, data quality checks and missing evidence.
Participant and stakeholder recruitment plan.
Decision owners, delivery dates and review points.
Fees, expenses, data rights and publication terms.

Not included by default

Statutory compliance certification or legal advice.
Operational safety, security or medical assessment.
A claim that a self-selecting sample represents every passenger.
Public release of identifiable passenger or employee data.
Implementation work beyond the agreed 90-day plan.

The scope can be mapped to current UK Civil Aviation Authority accessibility reporting areas, including waiting times, passenger satisfaction surveys and engagement through Access Forums. Read the CAA accessibility reporting framework.

Example deliverable structure

A decision record, not a decorative report.

The exact content depends on the evidence available. A typical findings pack would distinguish observed evidence, interpretation, missing proof and recommended action.

Barrier and journey stageWhat was observed and in which evidence source.
Confidence and limitationHow strong the evidence is and what remains unknown.
Priority and ownerWhy action matters, who can act and the review date.
Success measureThe operational or passenger measure used to test change.

Passenger evidence is handled with care.

Clear consent
Anonymised by default
Right to withdraw
No sale of identifiable data

After the audit

Support that follows the evidence.

Research-led training and advisory work can help teams put the findings into practice.

Discuss the right next step

Define the evidence review before commissioning it.

We will agree scope, inputs, limitations, governance and commercial terms before work begins.

Discuss the scope