Employee Feedback Survey

Privacy and Informed Consent

You are invited to take part in a survey on airline and airport accessibility, conducted by Access-air-bility. The purpose is to gather frontline staff insights to improve services for passengers with diverse accessibility needs (physical, sensory, cognitive and neurodiverse).

  • Voluntary: Participation is entirely voluntary; you may withdraw at any time without penalty by contacting us on the e-mail address listed below.
  • Anonymity & Confidentiality: Responses are anonymous unless you opt to provide contact details at the end; individual responses won’t be shared with your employer, any identifying information in comments will be redacted, and overall trends and anonymised quotes may be reported to inform improvements.
  • Benefits & Risks: There are no foreseeable risks; your honest feedback will directly inform training, policy and operational enhancements. Access-air-bility can in no way be held responsible for any matters arising from your completion of this survey.
  • Contact: For questions or concerns, please email the project lead at info@access-air-bility.com.

By ticking the box below, you confirm that:
1. You have read and understood this information.
2. You are at least 18 years old.
3. You consent to participate under the terms described above.
4. You are a current or former airline or airport employee.

Part 1: Your Role
Part 2: Your Experience
Part 3: Your Opinion
★★★★★
Part 4: Your Details (Optional)

If you’d like to be contacted for follow-up interviews or focus groups, please provide your contact information below. All other responses will remain anonymous.

Employee feedback on passenger assistance

Employee feedback can reveal operational barriers that passengers do not always see. This route is for quick insight from people involved in airport accessibility, assistance, service delivery, or passenger support.

  • Ask what makes inclusive service harder in real operations.
  • Connect staff feedback to training improvements and passenger evidence.
  • Use quick feedback to identify patterns that need deeper research or support.

Useful next steps: aviation disability awareness training aviation accessibility employee survey cost of accessibility failures in air travel

Reviewed: 2026-04-21 by Access-air-bility editorial team